Earlier today, the Division of Technology & Communication (T&C) became aware of an email addressing issue in Dolphin Email. The problem was introduced as a result of changes made during the launch of CI’s new document collaboration service, CI Docs.
This change created some confusion for students using Dolphin Email, resulting in some students sending emails to faculty email addresses that do not exist. To immediately reduce confusion at this critical time of the semester, this evening (Wednesday, December 5, 2012), T&C will disable the global address list within all Dolphin Pod services, including CI Docs and Dolphin Email.
When sending email from Dolphin Email, please remember that all official CI faculty and staff email addresses end in “@csuci.edu”, and all student email addresses end in “@myci.csuci.edu”. There are no faculty or staff email addresses that end in “@myci.csuci.edu”.
You can check for correct student, faculty and staff email addresses in the CI Campus Directory, or by replying directly to an email sent to you from the person you are trying to contact. Dolphin Email users can also check their “Sent Mail” to verify that email has been sent to the intended email address.
In addition, this change will temporarily eliminate the ability to look up faculty & staff user names for document sharing in CI Docs, although it does not otherwise restrict document sharing functionality with faculty and staff in any other way. We are working on resolving this issue and will provide further updates on this blog.
T&C is committed to providing easy-to-use services to our community, and we apologize for any confusion or inconvenience this issue may have caused.
Please contact the T&C Help Desk via email at email@example.com or call 805-437-8552 with any further questions about Dolphin Email, CI Docs or Dolphin Pod.
A. Michael Berman, Ph.D.
VP for Tech & Comm, CSU Channel Islands