Partial Email Outage, Thursday, 11/1/2012

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Our campus staff and faculty email system was unavailable for some users for several hours this morning, Thursday November 1. The cause was an unusually large volume of email which filled up some of the disk storage assigned to the system. Once the problem was identified, Technology & Communication staff members were able to clear out the storage so that the system could resume normal operation. While some members of our community were inconvenienced, we don’t believe that any email was lost. The problem was fully resolved before 9 AM.

The campus email system is one of our most critical technology services. We consider any unanticipated down time to be unacceptable, and we apologize for the inconvenience that you may have experienced. Please be assured that we will analyze the cause of this outage and take steps to reduce the likelihood of similar problems in the future.

Michael Berman, VP for Technology & Communication

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