Service Alert: Campus Email and Telephone Outage Update 3-9-16

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UPDATE 3:25PM: The employee email issue has been resolved, and the system is working as expected. Emergency maintenance on the email servers will be performed this evening to ensure ongoing system stability; however, no downtime is expected. Thank you for your patience & cooperation. 

12:48PM: Please note that an earlier issue today with the central disk storage system caused users to experience slowness when accessing campus email and dropped calls through campus telephones.  T&C Infrastructure has resolved the issue with campus telephones but email is functioning sporadically for some users.

T&C continues to work with technical support to resolve the issue and we will provide an update at 3 p.m. today.  We apologize for the inconvenience.

If you’re still experiencing issues, please contact the HelpDesk at 805-437-8552 or helpdesk@csuci.edu.  Thank you for your patience as we work to resolve this problem. 

Changes to IT project & procurement processes

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I'm excited to announce some significant changes that the Division of Technology & Communication is implementing for the processes surrounding IT project & procurement management.

Our division is initiating these changes because our current processes aren't sustainable, mostly because we don't have strategic alignment at the campus level for our largest, most complex project & procurement requests. This means that as an organization, T&C is getting bogged down by uncoordinated requests from campus organizations for same small, finite set of information technology resources. These resources are being affected by inefficiencies, waste, conflict and delays related to constantly shifting priorities, so we are taking steps to improve the way we manage these processes.

Stephen Covey provided a great analogy about prioritization called "The Big Rocks of Life" which is illustrated here. This principle underlies the goal of our changes: to focus on the high-value, high-impact activities that must be done first.

We met on Thursday, March 3 with project requestors, sponsors and stakeholders to discuss these changes. You can watch a video presentation about the forthcoming changes, or plan to attend an upcoming information sessions (dates TBD).

At the meeting, we shared a one-pager (in PDF format) summarizing these changes with the attendees.

We also launched an updated T&C procurement web site, which describes a 7-step process to successfully complete procurement of IT-related products and services. 

Finally, today we published an updated business practice on IT project and procurement governance, which goes into a lot of detail about how our new project & procurement request process is supposed to work. 

This is a big change, and we don't expect the first iteration to work perfectly. In fact, we expect there to be some problems that we have to work around. 

On behalf of Michael Berman and all of the staff in the Division of Technology & Communication, I  appreciate your patience, feedback and ongoing support as we transition to this new process, and thank you for being our valued partners in creating an exceptional University. If you have any questions, or can think of any ways in which we can improve the speed, quality or efficiency of this process, please contact me at peter.mosinskis@csuci.edu.  



2014-15 T&C Annual Report

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The Division of Technology & Communication is pleased to share its annual report for the 2014-15 fiscal year for your review:

View the 2014-15 Annual Report (in PDF format)

We are deeply grateful to T&C staff, campus leadership, and the University community for their ongoing support in creating a technology environment that enhances the educational experience and University operations at CI.


Google Releases Security Update for Chrome

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Google has released Chrome version 45.0.2454.85 to address multiple vulnerabilities for Windows, Mac, and Linux. Exploitation of one of these vulnerabilities may allow an attacker to take control of an affected system.

US-CERT encourages users and administrators to review the Chrome Releases page and apply the necessary update.

Welcome back!

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We hope you had a great summer!

T&C had a fun and busy summer too:

  • We completed some major network upgrades to make our wired and wireless network access faster and more reliable than ever.
  • We set up classrooms and deployed over 300 new computers to our newest campus classroom and lab space: Sierra Hall.
  • We made it easier to find campus events by adding CampusQuad to the goCI mobile app.
  • We've made it possible for CI students & employees to get Microsoft Office for free.

Are you a first time CI student or a new CI employee? Check out the New to CI page to familiarize yourself with the full range of services that are available to you.

If you have any technology questions, feel free to contact the T&C Help Desk at 805-437-8552 or email helpdesk@csuci.edu.

We wish you a fun-filled fall 2015 term, and let us know if there's anything we can do to improve your experience at CI.

Regards

Peter Mosinskis
Director of IT Strategy
CSU Channel Islands
peter.mosinskis@csuci.edu

Microsoft Office now free for CI students & employees

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We're pleased to announce that CI has begun providing Microsoft Office 365 Pro Plus for all faculty, staff and students at no cost via the Microsoft Campus Advantage program. 


This agreement between CI and Microsoft allows us to provide current CI students, faculty, and staff with the latest full version of Microsoft Office on their home computers. Included in the Office 365 Pro Plus offering is a 1TB OneDrive for personal file storage needs. 

To get the software and begin using Office 365, you'll need to register yourself via the Office365 Portal provided by Microsoft. Start by using the link below

Because Microsoft's software is provided directly to you for your home computer or device, support for this product will be provided directly from Microsoft. While the T&C Help Desk can answer general questions, they cannot assist you with the configuration of your personally-owned computer or device.  CI does provide free self-paced, video-based training on Microsoft Office for CI students & employees through Lynda.com

Also, please note that it is not appropriate to store confidential university data in Microsoft OneDrive. 

Have further questions? Please contact the T&C Help Desk at helpdesk@csuci.edu or call 805-437-8852.

Happy birthday, dear web site!

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Our little darling just turned one! On Saturday, August 15, CI's mobile-friendly responsive web site celebrated its first birthday, and we sure are proud of it.

It's been a great first year, and here's what we have to show for it:

13% increase in pageviews of the CI web site overall
27% increase in pageviews of the About CI page
41% increase in pageviews of the Academics page
65% increase in pageviews of the Visit Campus and campus tours pages
69% increase in pageviews of the main Admissions page (Admissions & Costs)
145% increase in pageviews across all Admissions pages
468% increase in pageviews across all tuition and fees pages
1421% increase in pageviews of the Student Life page

...and other significant increases across academic and administrative web sites...

...and a 29% decrease in our bounce rate across all primary CI web site properties...

...and a 39% decrease in exit percentage across all primary CI web site properties.

What do all these stats mean? They mean that more people are visiting the CI web site, and people are engaging more deeply with our web content.

If that wasn't enough, our web site was also recognized with 3 awards:

2014 Collegiate Advertising Awards Silver Winner in Website Design
2015 CASE District VII Award of Excellence (Bronze) for Institutional Web Sites (PDF)
30th Annual Education Advertising Awards Merit Award for www.csuci.edu 

Not too bad for a young university in Camarillo!

Since we launched, we've continued to make incremental improvements. Some highlights include:

  1. Establishing a rapid, rotating refresh cycle for the banner images on the CI home page.
  2. Changing the home page banners from static images to clickable images. We'll be keeping track of how this change in functionality increases our visitor interaction.
  3. Working closely with our Enrollment Management team to develop and deploy a new consolidated "Calendars" page, which combines events, important dates and deadlines for prospective and incoming students.
  4. Integrating new videos to help prospective students, parents and visitors to get to know CI.
  5. Migrating all but 3 of our academic program web sites to our new mobile-friendly, responsive web site design, including subsequent re-designs of the AnthropologyChicana/o Studies, and Nursing web sites.
  6. Upgrading our Google Analytics to use Google Tag Manager to help us better manage our web analytics. 
There's still a lot more that's in progress:
  • Migration of our GivingExtended University and Library web sites to our new mobile-friendly, responsive design
  • An updated electronic campus tour and viewbook
  • Updates to the Housing and Dining web sites
  • Migration of CI-developed web applications that are still using our legacy web framework.
How did we get here? A fantastic team of web professionals and student assistants worked with our entire campus community to turn ideas into reality, and our strategic partner Stamats helped us to identify and document an effective and long-lasting web and social media strategy. Check out last year's web site preview for more detail about the principles that guided the creation of our web site.

Please join me in celebrating the 1st birthday of the new CI web site, and I encourage you to share any comments or suggestions in the comments here (or via email to peter.mosinskis@csuci.edu).