Email migration to Exchange Online 99% completed - 8/21/2017

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I'm pleased to report that the migration from Migration to Exchange Online and Microsoft Azure is nearly complete. 99% of employee & student assistant email accounts have been migrated (over 3400 accounts); any remaining accounts will be completed over the next week.

If you are experiencing problems accessing your mailbox after your account has been migrated, please follow these steps:

  1. You should be able to immediately access your mailbox using the "Webmail" link in myCI, regardless of your migration status. (If you experience problems with this, please clear your web browser cache using these instructions for troubleshooting access to your mailbox, and try again; this resolves most webmail access issues). 
  2. Review the instructions for troubleshooting access to your mailbox for solutions to common post-migration issues and answers to common questions. 
  3. Please report any remaining issues by calling the T&I Solution Center by phone at 805-437-8552 or email helpdesk@csuci.edu 
As a reminder, the latest news, project schedule and answers to frequently asked questions can be found on the Migration to Exchange Online and Microsoft Azure web page.

Thank you for your patience and cooperation during this migration. Moving to Exchange Online from email hosted on-premise is an critical step in making sure that CSUCI's employee email system continues to be available anytime and anywhere, even in the event of a campus emergency.

Email migration update

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Last week the Division of Technology & Innovation (T&I) began its migration from Migration to Exchange Online and Microsoft Azure. Moving to Exchange Online is an critical step in making sure that CSUCI's employee email system continues to be available anytime and anywhere, even in the event of a campus emergency.

To date, we have successfully completed migration of 1960 mailboxes, and are currently migrating at a rate of 500 mailboxes every 48 hours. We encourage you to review the migration schedule, which is posted on the Migration to Exchange Online and Microsoft Azure web page, to review the dates of your account migration in advance. During your migration window, you can continue to access your email via the "Webmail" link in myCI in the event that your Outlook desktop client is unavailable (see #2 below).

If you are experiencing problems accessing your mailbox after your account has been migrated, please follow these steps: 

  1. Review the instructions for troubleshooting access to your mailbox for solutions to common post-migration issues and answers to common questions. 
  2. You should be able to immediately access your mailbox using the "Webmail" link in myCI, regardless of your migration status. (If you experience problems, please clear your web browser cache using these instructions for troubleshooting access to your mailbox, and try again; this resolves most webmail access issues). 
  3. Please report any remaining issues by calling the T&I Solution Center at 805-437-8552 or email helpdesk@csuci.edu 

As a reminder, the latest news, project schedule and answers to frequently asked questions can be found on the Migration to Exchange Online and Microsoft Azure web page.

We apologize for any inconvenience, and thank you for your patience and cooperation as we complete the remainder of the migration.

Exchange Online migration begins tonight; Skype for Business update completed successfully on 8/4

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Tonight, the Division of Technology & Innovation begins moving of our campus-based Exchange email infrastructure to Exchange Online, in Microsoft's Azure cloud.

As a reminder, the first group of faculty, staff and student assistant email accounts is scheduled to begin tonight, Monday, August 7, 2017 at 7 p.m., and will occur in batches over the course of eight business days. The group migration schedule has been posted on the Migration to Exchange Online and Microsoft Azure web page (myCI login is required to view the schedule).

Please review the Exchange Online Migration Schedule (myCI login is required to view) to find when your email account is being migrated. If you experience any issues with email after your account has been migrated, please contact the T&I Help Desk at helpdesk@csuci.edu or call 805-437-8552. During the migration, T&I support technicians will be available to help answer questions and resolve issues.

On a related note: on the evening of Friday, August 4th, T&I successfully completed an important pre-requisite migration of all CSUCI Skype for Business (formerly known as Lync) accounts to the new Microsoft Azure infrastructure, in preparation for the Exchange Online migration. If you experience any issues using Skype for Business, please contact the T&I Help Desk at helpdesk@csuci.edu or call 805-437-8552.

We appreciate your patience and support as we complete this important migration. Please direct and project-related questions to project manager Asha Ramachandra at asha.ramachandra@csuci.edu. 

Dropbox@CI migration updates

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Migration of personal H drives to the new Dropbox@CI service continues. The deadline to migrate personal H: drive content to Dropbox is August 30, 2017.

The Division of Technology & Innovation has sent 895 Dropbox@CI invitations thus far to fCI employees, and we’ve completed migrating 544 faculty and staff personal H drives. Please visit Dropbox@CI web site to review the roll-out schedule, and contact the IT consultant for your area for more details.

Due to popular demand, we've also added drop-in support sessions and additional training sessions for Dropbox. 

Drop-in Dropbox support: Stop by the FIT Studio in Solano Hall 1201 on any of these dates to get help with Dropbox@CI and your H: drive migration. Technology & Innovation IT consultants will be on hand to answer your questions and help you with any issues you may be experiencing. 

  • 7/24/2017, 1-2PM, FIT Studio
  • 7/26/2017, 1-2PM, FIT Studio
  • 8/1/2017, 1-2PM, FIT Studio
  • 8/3/2017, 10-11AM, FIT Studio
  • 8/8/2017, 10-11AM, FIT Studio
  • 810/2017, 10-11AM, FIT Studio

Dropbox Training workshops: Additional Dropbox training workshops with expert Dropbox trainers will be offered on 8/1 and 8/22 from 300-430PM. Please register for the workshops at http://go.csuci.edu/dropboxtraining/

Please contact Asha Ramanchandra at asha.ramachandra@csuci.edu with any questions. 

Exchange email migration begins Monday 8/7/2017

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As was previously announced, is moving of our campus-based Exchange email infrastructure to Exchange Online, in Microsoft's Azure cloud.

This migration is part of T&I's ongoing commitment to providing rock-solid, reliable and sustainable technology infrastructure for the campus. Moving to Exchange Online is a critical step in making sure that our employee email system continues to be available anytime and anywhere, even in the event of a campus emergency.

With Exchange Online, employees can continue to use Outlook on their desktop and connect to their CSUCI email from their web browser and smartphone. Exchange Online also provides larger mailbox storage, improved security, and a new user-friendly, web-based email interface.

To date, T&I has successfully migrated several groups of test users with very few issues. Migration of the bulk of faculty, staff and student assistant email accounts is scheduled to begin on Monday, August 7, 2017 at 7 p.m., and will occur in batches over the course of five business days. During the migration, T&I support technicians will be available to help answer questions and resolve issues.

Further details on the migration, including timeline, latest news, batch migration groupings, and other details will be available on the Migration to Exchange Online and Microsoft Azure web page.

We appreciate your patience and support as we complete this important migration. If you have any questions or concerns, please contact project manager Asha Ramachandra, asha.ramachandra@csuci.edu or Director of IT Strategy Peter Mosinskis at peter.mosinskis@csuci.edu.

Migration of employee email to Exchange Online

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The Division of Technology & Innovation (T&I) is working on a project to migrate our existing campus-based Exchange email infrastructure to Exchange Online, in Microsoft's Azure cloud.

This migration is a lynchpin in CI's ongoing disaster recovery and business continuity planning efforts, as it will help ensure availability of CI's administrative email system for faculty & staff in the event of damage to our campus data center. Exchange Online also provides greater redundancy and makes email growth easier to manage and afford.

For most users, the migration to Exchange Online will be seamless and transparent. Most users will be able to continue to use with current Microsoft Outlook desktop client (some users of older version of Outlook, Windows or Mac operating systems may be required to upgrade.) Access to campus webmail via myCI will continue to function as normal, and migrated users will be directed to a familiar and updated Microsoft webmail interface. For those of you that use Microsoft Hotmail, the new Outlook Web Access user interface will look very familiar. Visit the Microsoft Outlook Web App support site for more information about the new user interface.

Tonight (6/9/2017), T&I will complete its first migration of a pilot group of 10 pre-selected users to the new Exchange and Azure infrastructure. These pilot users will help debug the initial migration, and provide valuable feedback for planning of the next migration waves. Next, a second group of 10 pilot users will be selected from the campus community for migration to the new infrastructure. If you wish to participate in the second pilot group, please contact Asha Ramachandra at asha.ramachandra@csuci.edu to discuss the details.

Once testing is completed, during the next phase of the project, faculty & staff accounts will be migrated in groups to Exchange Online. We look forward to providing additional information to the campus community in the next few weeks about the timing and groupings. Based on the current project schedule, T&I expects to complete the Exchange migration before the start of fall 2017 classes.

Please contact Asha Ramachandra at asha.ramachandra@csuci.edu with any further questions about this project, and thank you for your patience while we complete this important migration.

Dropbox@CI migration: training workshops announced

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Thank you for your cooperation in making significant progress on our rolling Dropbox@CI implementation.

We have sent 636 Dropbox@CI invitations thus far, and we’ve completed migrating 422 faculty and staff personal H Drives to Dropbox@CI. Please visit Dropbox@CI web site to review the roll-out schedule, and contact the IT consultant for your area for more details.

We're also excited to announce a series of informal Dropbox training workshops, scheduled every three weeks starting from 6/20/2017. These sessions will cover how to create, share and collaborate using Dropbox@CI. CSUCI faculty & staff will shortly receive an email invitation to RSVP for these workshops.

Here is the tentative training schedule:

  • Tuesday, June 20 2017, Sage Hall 2030, 11:30 AM to 1:00 PM
  • Tuesday, July 11 2017, Sage Hall 2030, 11:30 AM to 1:00 PM
  • Tuesday, July 18 2017, Sage Hall 2030, 11:30 AM to 1:00 PM
  • Tuesday, August 01 2017, Sage Hall 2030, 11:30 AM to 1:00 PM
  • Tuesday, August 22 2017, Sage Hall 2030, 11:30 AM to 1:00 PM

Please contact Asha Ramachandra at asha.ramachandra@csuci.edu with any questions.