IT Maintenance on 6/20, 8am to 5pm - many services unavailable

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From 8 am to 5 pm on Saturday, June 20, 2015, access to certain T&C services will be unavailable due to scheduled maintenance.

Affected services (both onsite and offsite) include employee e-mail, webmail, University Library online services, Live Scan, credit card processing, Teale Access, building controls, VPN, internal websites, wireless or any other services requiring to communicate outside campus.

During the maintenance, the following services will be available from offsite:

CI's main site (www.csuci.edu) (with the exception of some features, such as the Account Activation/Reset within myCI);
CI Learn;
CI Records;
CI Financials;
CI Docs;
Dolphin Mail (student email);
DOCK Online;
Lynda.com;
CI Sync;
CSYou; and

myCI.

The campus phone system is expected to be functional and email will be queued during the maintenance.

This outage is necessary so that Technology Infrastructure engineers along with AT&T consultants can upgrade the external border firewalls.

During the outage, concerns or questions can be directed to Herbert Aquino @ 805-437-8550.

Thanks for your patience and understanding.

Reminder: Major Network and Systems Downtime Scheduled for Tomorrow 5/30/2015

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In order to take the next step in our ongoing network upgrade process, we will need to shut down major services between 8am and 8pm on Saturday, May 30. During that time, all campus telephones as well as wired and wireless on the campus will be completely unavailable. In addition, all faculty and staff email services will be suspended during that time. (Email will be queued and will be delivered to your mailbox in the hours after services are resumed.) MyCI (other than email), CI Learn, CI Records, and other major services will be available, but only from off campus. 


We have scheduled this essential project during a time that we expect will cause as little inconvenience as possible. If, however, you have any concerns regarding this outage please contact Carlos Miranda (carlos.miranda@csuci.edu) or Herb Aquino (herb.aquino@csuci.edu) and we will help you work around the outage if possible.

Thanks for your support as we work hard to improve the speed and reliability of the campus network.

Celebrate International Password Day!

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There are all sorts of days to celebrate during the year such as Mother's Day and Father's Day, and even some more off-the-wall days such as National Fried Chicken Day, Talk Like a Pirate Day, and a personal favorite, National Pancake Day.  But today is an extra special day that should be added to everyone's calendars.  Today is International Password Day!

International Password Day gives us all the opportunity to stop and reflect on what makes a good password, and how we can best protect our work and personal data by using strong password concepts.

To help you along, there's even a website dedicated too helping you figure out what makes a good password, how to deal with keeping track of the never ending list of passwords, mobile device passwords, and even some funny stories about password catastrophes!

Please take the time in joining your information security team in making every day a strong password day!


goCI is now available

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Along with today's wireless upgrade announcement, we also pleased to release v2.0 of the goCI app for iOS, Android and other mobile devices.

goCI v2.0 was completely re-built from the ground-up using the Modo Labs Kurogo platform and provides some important new updates, including:

  • improved map and wayfinding capabilities; 
  • a more flexible, tablet-friendly interface; and 
  • better support for Windows phones and other mobile web devices, via m.csuci.edu 
The last change is probably the biggest: now you can access most of the features of the goCI native app using the web browser on your smartphone. Just visit the goCI mobile site, located at m.csuci.edu.
We are still working on some big updates for goCI v2.1, (including mobile course registration and payment), which will continue throughout the summer. Our implementation team is working with our partner Modo Labs to resolve some technical limitations relating to how CI Records (our student records system) authenticates & communicates with goCI.

Please contact Peter Mosinskis, Director of IT Strategy, at peter.mosinskis@csuci.edu with any questions or comments about goCI v2.0, and thanks for your ongoing support in making CI a more mobile-friendly campus.

Improved wireless coverage outside of Broome Library

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During our fall 2014 Tech Fair, we received feedback from many students about the quality of wireless access in the open areas around Broome Library.

We're pleased to announce that in collaboration with Facilities Services and our strategic partner Pinnacle, we've dramatically improved the wireless coverage in the Central Mall and Broome Library plaza.

So enjoy CI's great warm spring weather and study outside! Feel free to contact the T&C Help Desk at helpdesk@csuci.edu or call 805-437-8552 to report any problems.

Broome Library plaza (photo: Isaac Hsieh / flickr CC)

goCI v2.0 is coming...

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We're pleased to announce our partnership with Modo Labs to bring the next version of the goCI mobile app to the CI community, and to let you know that a new version of the goCI mobile app is coming soon.

The Modo Labs Kurogo platform was selected for its flexibility in delivering mobile content to the campus community in an efficient, organized and scalable way.

The Technology & Communication mobile development team has been working with Modo Labs implementation staff since January to migrate data and functionality to the new platform, and complete testing in anticipation of our next release.

Updates to the app include:

  • improved map and wayfinding capabilities; 
  • a more flexible, tablet-friendly interface; and 
  • better support for Windows phones and other mobile web devices. 
goCI v2.0 is expected to launch in early April. Additional functionality (including mobile course registration and payment) is expected to roll out during summer 2015.

Please contact Peter Mosinskis, Director of IT Strategy, at peter.mosinskis@csuci.edu with any comments or questions about goCI v2.0 or CI's current mobile offerings, and thank you for your support in making CI a more mobile-friendly campus.

CI network upgrade status - 3/26

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The network upgrade is over 85% complete and on schedule. Work continues on administrative and facilities-related buildings and infrastructure; 10 buildings remain to be migrated.

The current schedule and real-time status updates can be viewed in this Google Sheet.

Any remaining issues encountered after a building has been migrated should be reported to the T&C Help Desk at 805-437-8552 or by email at helpdesk@csuci.edu.


Thanks for your ongoing patience as we continue to improve the speed and reliability of the campus network.